Thank you for shopping with us! We are committed to processing and delivering your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, or circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Free shipping may be available on orders of $75 or more.

Shipping Locations

We currently ship to United States / Canada / Worldwide.

If your location is not available at checkout, please contact us before placing your order.

Order Tracking

Once your order has shipped, you will receive tracking information by email or text message, depending on the contact information provided at checkout.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.

Incorrect or Incomplete Addresses

Guests are responsible for providing an accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes can be made after an order has been processed.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, we are not responsible for packages that are lost or stolen.

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged package and items so we can assist you.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

Delayed Packages

Shipping delays can occasionally occur due to circumstances outside of our control. If your package is delayed, please contact the shipping carrier using your tracking number.

If you need additional assistance, contact us at thegoldentouch@thegoldentouch.net and we will be happy to help.

Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us:

Email: thegoldentouch@thegoldentouch.net
Store: The Golden Touch